If you want this kind of deeply personalized planning today, you need to pay a travel agent and spend time telling them what you want. When asked, it will recommend things to do based on your interests and propensity for adventure, and it will book reservations at the types of restaurants you would enjoy. An agent will know what time of year you’ll be traveling and, based on its knowledge about whether you always try a new destination or like to return to the same place repeatedly, it will be able to suggest locations. A travel bot will identify hotels that fit your budget. Based on this information, they offer to provide what they think you need, although you will always make the final decisions. They improve over time because they remember your activities and recognize intent and patterns in your behavior. They accomplish tasks across applications. They’re proactive-capable of making suggestions before you ask for them. Clippy was a bot, not an agent.Īgents are smarter. Because they don’t remember how you use them from one time to the next, they don’t get better or learn any of your preferences. They’re limited to one app and generally only step in when you write a particular word or ask for help. To see the dramatic change that agents will bring, let’s compare them to the AI tools available today. You’ll choose how and when it steps in to help with something or ask you to make a decision. It will get your personal and work relationships, hobbies, preferences, and schedule. With permission to follow your online interactions and real-world locations, it will develop a powerful understanding of the people, places, and activities you engage in. Clippy has as much in common with agents as a rotary phone has with a mobile device.Īn agent will be able to help you with all your activities if you want it to. They will be much more personalized, and they won’t be limited to relatively simple tasks like writing a letter. You’ll be able to have nuanced conversations with them. The answer is that they’ll be dramatically better. (People still joke about Clippy, the digital assistant that we included in Microsoft Office and later dropped.) Why will people use agents? Some critics have pointed out that software companies have offered this kind of thing before, and users didn’t exactly embrace them. They’re also going to upend the software industry, bringing about the biggest revolution in computing since we went from typing commands to tapping on icons. I’ve been thinking about agents for nearly 30 years and wrote about them in my 1995 book The Road Ahead, but they’ve only recently become practical because of advances in AI.Īgents are not only going to change how everyone interacts with computers. This type of software-something that responds to natural language and can accomplish many different tasks based on its knowledge of the user-is called an agent. In the near future, anyone who’s online will be able to have a personal assistant powered by artificial intelligence that’s far beyond today’s technology. And depending on how much information you choose to share with it, the software will be able to respond personally because it will have a rich understanding of your life. You’ll simply tell your device, in everyday language, what you want to do. You won’t have to use different apps for different tasks. In the next five years, this will change completely. That’s the kind of thing that is only possible today with another human being, like a close friend or personal assistant. ![]() And even the best sites have an incomplete understanding of your work, personal life, interests, and relationships and a limited ability to use this information to do things for you. You can use Microsoft Word and Google Docs to draft a business proposal, but they can’t help you send an email, share a selfie, analyze data, schedule a party, or buy movie tickets. To do any task on a computer, you have to tell your device which app to use. ![]() ![]() But-even though it has improved a lot in the decades since then-in many ways, software is still pretty dumb. I still love software as much today as I did when Paul Allen and I started Microsoft.
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